Do customers want voice chatbots? : Chatbots

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We’re beginning to see voice chatbots making their manner into specialised customer support. (Drive-thrus, robo-calls, hands-free ordering, and so forth.) However do customers truly want them?

Whereas voice chatbots supply a option to carry out/request easy customer support processes with out lifting a finger, in addition they invite finish consumer frustration.

Extra right here: https://www.whoson.com/chatbots-ai/do-customers-really-want-voice-chatbots/

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